Clinical Information Technology (IT) Specialist (Full-Time)

Cherry Tree Dental | Madison, WI (Remote with occasional travel)

Cherry Tree Dental is seeking a Clinical IT Specialist to provide first-line technical support to our dental offices and internal support teams. This role plays a key part in keeping our clinical and administrative operations running smoothly by troubleshooting hardware, software, and network issues. The ideal candidate is customer-service oriented, organized, and eager to learn in a fast-paced environment.

Headquartered in beautiful Madison, Wisconsin, Cherry Tree Dental partners with our dental practices to support dentists and team members so they can focus on delivering exceptional patient care.

**While this role will primarily be remote, it will require occasional travel to Cherry Tree Dental clinical sites and work locations, therefore candidates should be within a reasonable distance of Madison, WI.**

What You'll Do:

• Serve as the first point of contact for technical support requests via phone, email, and ticketing system.
• Provide basic troubleshooting for hardware (computers, printers, scanners), software, phones, and network connectivity issues across multiple dental office locations.
• Support clinical software applications such as practice management systems, digital imaging programs, and intraoral scanning devices.
• Assist with user account management, password resets, and access permissions.
• Log, prioritize, and track all support tickets, ensuring timely follow-up and resolution.
• Escalate more complex issues to Clinical IT Administrator or vendor partners as needed.
• Create clear documentation of troubleshooting steps, resolutions, and standard operating procedures to support a comprehensive knowledge base.
• Coordinate with office teams to ensure technology is functioning properly for patient care operations.
• Develop, document, and maintain a comprehensive asset management system, including asset tagging and tracking of equipment assigned to individuals and locations.
• Support new office openings, technology rollouts, and equipment updates as assigned.

What We're Looking For:

• Associate degree in Information Technology, or related field.
• One year of experience in help desk, IT support, or customer service.
• Previous work experience in dental or healthcare preferred.
• Basic understanding of Windows operating systems, Microsoft 365, and network fundamentals.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to maintain professionalism, patience, and clarity when assisting non-technical users.
• Willingness to learn dental software and technology platforms.
• Ability to travel to dental offices occasionally, as needed.
• Foster a positive attitude and work in a team environment.