Dental and Business Assistant (Full-time)

White River Dental, a Cherry Tree Dental Office | Burlington, WI

White River Dental, a Cherry Tree Dental Office, has a great opportunity for a motivated individual to join our team!

Cherry Tree Dental is changing the face of group dentistry, and we are committed to our dentists, clinical staff, and support team by providing a positive company culture rooted with an unparalleled team synergy. We value and invest in our employees by offering professional growth opportunities, competitive compensation and benefits with a work-life blend.

Why You’ll Love Working Here:

• Competitive compensation
• Health Insurance - significant employer contributions towards monthly premiums
• Dental Insurance (employer-paid)
• Vision Insurance
• Basic life & long-term disability insurance (employer-paid)
• 401(k) with employer contribution
• Up to 3 weeks of PTO in your first year
• Paid holidays
• Continuing education opportunities
• Employee referral bonus program
• A supportive, team-oriented environment

What you'll do:

As a Dental and Business Assistant you will work to enhance the daily operations of the clinic by providing excellent care and communication to our patients.

Dental Assistant Responsibilities:

• Prepares, sterilizes, disinfects, and maintains dental equipment, instruments, and supplies
• Collects and records patient health histories and x-rays
• Ensures patient comfort during dental procedures
• Completes charting of treatment information in the patients' dental notes from the doctor as directed
• Assist doctor in management of medical and dental emergencies
• Delivers postoperative and general oral care instructions to patient
• Maintains infection control procedures, patient privacy, and professional interactions with patients and staff
• Assist administrative team with customer service functions

• Greet and welcome patients in a warm, positive, and professional manner.
• Handle patient records confidentially and respectfully, adhering to all HIPAA privacy standards.
• Answer phones courteously using excellent customer service skills; relay messages accurately.
• Promptly respond to voicemails, emails, and texts from patients.
• Provide clear instructions, directions, and thorough answers to patient questions.
• Schedule patient appointments and maintain an organized daily schedule.
• Create and manage new patient accounts in the Practice Management System.
• Verify patient insurance coverage and benefits.
• Coordinate communication and workflow between front office and clinical staff.
• Manage unscheduled treatment plans and recall lists.
• Place appointment reminder calls, texts, or emails.
• Maintain a clean, welcoming, and organized front reception area.
• Assist in coordinating temporary staffing coverage as needed.
• Review treatment plans with patients and explain treatment and payment options.

Education and Experience:

• High school diploma or equivalent
• Previous experience as a Dental Assistant with front desk knowledge/insurance
• Completion of an accredited Dental Assisting Program or dental assistant experience required
• Previous customer service or office experience
• Proficiency or the ability to become proficient within 90 days in dental terminology and dental software for charting, treatment planning, clinical notes, etc.
• Strong verbal and written communication skills
• Foster a positive attitude and be a team player

Patient Care Hours:
Monday 9:00 a.m. to 6:00 p.m.
Tuesday 8:00 a.m. to 5:00 p.m.
Wednesday 7:00 a.m. to 4:30 p.m.
Thursday 7:00 a.m. to 4:30 p.m.

Why Burlington?
Burlington offers small-town charm with big-city convenience. Located between Milwaukee and Chicago, it’s known for its scenic parks, vibrant downtown, and family-friendly atmosphere. Residents enjoy outdoor recreation, local festivals, and a strong sense of community with an affordable cost of living and easy access to major metro areas.